FAQ

Hello, thank you for your question. At present, the museum offers three kinds of tour services. The first is a free volunteer micro-guide, and volunteers who wear a “micro-guide” badge can provide an irregular floor guide. The second is a Chinese-English bilingual voice guide rental, which is 20 RMB. The third one is free tour services provided by volunteers at regular hours at 3 p.m. every Saturday and Sunday, and specific arrangement can be found at the front desk. I regret to inform you that there is no dedicated tour service team at present. If you insist on the manual tour and have confirmed the time, we will try to arrange the volunteer scheduling. As the volunteer is no-paid service, we cannot guarantee that it will meet your schedule.

Hello, thank you for your question. We can help provide commodity packaging and delivery services, but the cost of shipping is not included. To assure the quality of the delivery process, we use the freight collect of Shunfeng in part of Jiangsu, Zhejiang, and Shanghai area. If you have other questions, please call the service number of the Culture and Creation Shop, 021-58408899*606. We will have specialists to answer for you. Thank you very much.

Hello, thank you for your question. Ticket price is 60 RMB. Students, active service military members, disabled persons, retired cadres, elders over 60 years old enjoy 50% discount by presenting valid certificates. Family members of martyrs, disabled soldiers, children under 120cm, and elderly over 70 years old voucher free of tickets.

Hello, thank you for your question. Our opening hours are Tuesday through Sunday from 10:00 -17:00 to 21:00 on Friday. Closed on Monday. Welcome to follow our WeChat account AuroraMuseum and official website www.auroramuseum.cn for the latest information.

Hello, thank you for your question. Aurora Museum is located at 99 Fucheng Road, Lujiazui, Pudong New District, Shanghai. You can get here by: Metro Line 2 to Lujiazui Station exit 2, and walk for 5 minutes. Bus Line 1, 313, 81, 82, 583, 791, 795, 799, 870, 939, 961, 961 District, 985, 993 and Hu Nan Line, Cai Lu Line, Lujiazui Financial District line 1 to Lujiazui Loop Mingshang Road Station, or Lujiazui Financial District line 1 and Lujiazui Tour line to Lujiazui Loop Huayuan Shiqiao Road and walk for 5 minutes. Ferry to Shanghai Ferry Dongchang Road Ferry and walk for 8 minutes. Please refer to the latest bus information. Welcome to follow our WeChat account AuroraMuseum and official website www.auroramuseum.cn for the latest information.

Hello, thank you for your question. Welcome to follow our WeChat account AuroraMuseum and official website www.auroramuseum.cn for the online reservation.

Hello, thank you for your question. The main task of Aurora Museum is to display and research. The museum does not collect any antiques or collections, nor does the museum accept any antique donation from the public. The museum does not provide identification services, but welcome your participation to the seminars. Welcome to follow our WeChat account AuroraMuseum and official website www.auroramuseum.cn for the specific information.

Hello, thank you for your question. The text confirmation does not send immediately after the signup, but will be sent to you a week or a day before the activity. Because we send out text message from online platform, few text might not be delivered because of internet causes.

Hello, thank you for your question. Please leave your name and phone number when you sign up. We will inform your status of reservation via text. Thank you for your notice.

Hello, thank you for your question. Please follow our official website and WeChat, where all the activities can be read and signed up. Thank you for your notice.

Hello, thank you for your question. We are looking forward to your participation. Aurora Museum has a series of volunteer recruitment, selection and training activities from April to May. Please pay attention and sign up. You may also submit application form to the museum service desk for recruitment notice any other time. Please visit the official website to download application forms.

Hello, thank you for your question. The opening hours of the shop are from Tuesday to Sunday 10:00 – 18:00; Friday is extended to 21:00 at night. It is closed on Monday.

Hello, thank you for your question. Please follow the recruitment information on Zhilian Zhaopin http://company.zhaopin.com/P3/CC0005/0972/CC000509725.htm . Welcome to follow our WeChat AuroraMuseum. We do not have other recruitment channel.

Hello, thank you for your question. Please leave your name and contact information. We will cancel your reservation for you. The cancelation will not affect your signup in the future.

Hello, thank you for your question. Aurora Books are research results of the museum. Culture and Creation Shop of the museum is the only official point of sale. Welcome to our museum or buy on the official Taobao site on https://shop142878091.taobao.com/?spm=a1z10.1-c.0.0.2q27DE .